This is a revision of a post we first published back in March. It's hard to believe we are now in August, almost a full 5 months since our area enacted significant changes and procedures due to the coronavirus pandemic. With diverse situations across the United States and indeed worldwide, we hope this short summary of our operations is helpful.
Status of customer-facing operations (as of August 6th):
- Shipping & Fulfillment Status: Normal We are fulfilling orders with little to no delay. Our daily pick-ups from USPS and FedEx are still occurring. Please anticipate in-transit times being longer, most notably for "economy" shipments. Heavily affected areas may have more significant transit delays.
Carrier Links: USPS Service Alerts // FedEx Service Alerts
- Customer Service Status: Normal Our support response times are normal (read: fast!) within business hours, which are Monday - Friday 9:30AM - 4:30PM EDT. We're here for you, and still providing the excellent service that we are known for.
- Returns & Exchanges Status: Minor Delays To observe social distancing protocols, we are taking less trips to our mailbox (which is located inside a staffed UPS Store). Please bear with us on any returns, which will be delayed approx. 3-4 days.
Unprecedented effects from this pandemic have been felt in every nation. Our hope and prayer is that we as a global community are able to mitigate and recover from this quickly. C&B owes all of our supporters a debt of gratitude. We are wishing you the best of health and safety through this crazy time.
Thomas and the C&B Team