Returns & Policies
Returns & Exchanges
We will gladly accept returns or exchanges on unworn/unmounted/unused merchandise within 30 days of receipt. Straps that have been mounted on a watch are considered to be "used." Exchanges can be made for any other item(s) we have in stock. If your original order was more expensive than your exchange, we will refund the difference (minus any shipping charges). We are unfortunately not able to accommodate exchanges for an item(s) that are more expensive. We would take your item(s) back for a refund, and a new order can be placed.
Returns and exchanges must be mailed back to Crown and Buckle at your expense, except in the (rare) case that we made a mistake with your order. Exchanged items will be mailed back to you at Crown and Buckles expense. In most cases, exchanges will be mailed back to you via First Class Mail, both domestically and internationally. We will do our best to execute your refund or exchange within 1 to 2 business days after receiving it.
Refunds are only for the actual amount that you paid for the item, inclusive of any discounts you received. Refunds are given inclusive of any tax paid on the original order. A refund of your original shipping charge is not typically included, since we did spend the money to ship you the item (even when the item was shipped "free").
To make a return or exchange: please email us and include your order number in the email. If you are making an exchange, please let us know what items you would like to exchange for and the reason for the exchange. If you are making a return, please let us know the reason for the return. A 10% fee will be deducted on returns & exchanges that have not been authorized by C&B.
Ordering & Payment
Crown and Buckle gladly accepts all major credit cards (VISA, AMEX, MasterCard, Discover) through this web site and over the phone. We also offer PayPal Express Checkout as an alternative payment method through this web site. We are sorry, but we cannot accept checks or money orders.
Orders can be placed through this web site, over the phone, or by email. For the fastest and easiest service, please place your order online. To learn more about our encryption and security methods, please view our Privacy & Terms page. If you prefer to order over the phone, please feel free to call us at 1 (561) 288-0166.
Crown and Buckle is not responsible for the accuracy of the address(es) you enter on your order. We ask that you please review this information carefully before submitting your order. Any orders that are not deliverable as addressed may be subject to an additional shipping charge in order to re-ship the package to a corrected address.
Billing information that is not a match to your credit card could delay or possibly be cause for cancellation of your order.
Florida residents will be charged sales tax on the total of their order, including the shipping fee. Pursuant to Florida Dept. of Revenue regulations, the tax rate is calculated based on the county the order is being shipped to. This rate varies between 6.0%-8.0% depending on your county. Our web site will calculate and display your tax rate based on your Florida zip code.
All states outside of Florida are tax-exempt. Please note that this section is referring to sales tax collected up front. Some countries outside of the United States may charge you customs & duties, or an importation tax, for purchasing and importing our products from the United States. Crown & Buckle is not responsible for paying customs, duties, or other importation fees.
Pricing & Promotions
Prices displayed on this website are quoted in U.S. dollars (USD). While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the item you have ordered, we will give you the option of reconfirming your order at the correct price, or canceling it for a full refund. The chances of this occurring are slim, but mistakes do happen.
Crown and Buckle reserves the right to update/change the pricing of any item, at any time, without explicit notice.
From time to time, we offer promotional discounts through our email newsletter list (subscribe using the form on the bottom left of every page) and on the watch forums and web sites that we support. The details, discounts, and terms of each promotional discount may vary and will be explained in each promotional email or forum post. If you ever have questions or need assistance with promotions, please contact us.
Order Status/Viewing Orders
During the checkout process, you will be prompted to register or checkout as a guest. We encourage you to register, as it can save you time placing future orders & allows you to log in to view your order status and your past order history. You can also register at any time by clicking on the Log In button at the top of every page. Follow the prompts to sign up for a new account. There is no obligation with registering on our web site. Please refer to our Privacy & Terms for more information.
Customers who chose not to register will still be sent updates and order statuses to their email address as entered on their order. After placing your order, you will receive an 'order received' confirmation. You will also receive and update once your order has been completed & shipped, including a shipping confirmation number for your order.