Returns & Exchanges
Whether you ordered the wrong size, or simply didn't love your purchase, we've got you covered. Returns and exchanges are gladly accepted on unused* items within 30 days of receipt.
Include your order number and reason for return. If exchanging, include the new item(s) requested. We'd also love to hear any feedback you have.
We strive to make returns & exchanges hassle-free. Email us to receive an authorization, mail the item(s) back to us, and then we'll process your refund or exchange within 2-4 business days of receipt.
*Items must be unused, which means they cannot have been mounted, worn, adjusted, or tried on. Refunds will be made to the original form of payment, minus the shipping costs. Exchanges can be made for items of equal or lesser value. You are responsible for mailing the item(s) back to us.
Other Store Policies
- Ordering & Payment
We accept all major credit cards (VISA, AMEX, MasterCard, Discover) through our website. We also offer PayPal Express Checkout as an alternative payment method. We are sorry, but we cannot accept cash, checks, or money orders. To learn more about our encryption and security methods, please view our Privacy & Terms.
- Order Addresses
Crown & Buckle is not responsible for the accuracy of the address(es) you enter on your order. We urge you to review this information carefully before submitting your order. Addresses cannot be changed after the package has shipped out. Any order that is not deliverable as addressed will be subject to additional shipping charges for the return and re-shipment of the package to a corrected address.
Billing information that does not match your credit card could delay or possibly be cause for cancellation of your order.
- Sales Tax
Florida residents will be charged sales tax on the total of their order, including the shipping fee. Pursuant to Florida Dept. of Revenue regulations, the tax rate is calculated based on the county the order is being shipped to. This rate varies between 6.0%-8.5% depending on your county. Our web site will calculate and display your tax rate based on your Florida zip code.
All states outside of Florida are tax-exempt. Please note that this section is referring to state sales tax collected up front. Countries outside of the United States may charge you customs & duties, or an importation tax, for purchasing and importing our products from the United States. Crown & Buckle is not responsible for paying customs, duties, or other importation fees.
- Pricing & Promotions
Prices displayed on this website are quoted in U.S. dollars (USD). While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the item you have ordered, we will give you the option of reconfirming your order at the correct price, or cancelling it for a full refund. The chances of this occurring are slim, but mistakes do happen.
Crown & Buckle reserves the right to update/change the pricing of any item, at any time, without explicit notice.
From time to time, we offer promotional discounts through our email newsletter, on social media, and on the watch forums and web sites that we support. The details, discounts, and terms of each promotional discount may vary and will be explained on a case by case basis.
- Order Status/Viewing Orders
During the checkout process, you will be prompted to register or checkout as a guest. We encourage you to register, as it can save you time placing future orders & allows you to log in to view your order status and your past order history. You can also register at any time by clicking on the Log In button at the top of every page. Follow the prompts to sign up for a new account. There is no obligation with registering on our web site. Please refer to our Privacy & Terms for more information.
Customers who choose not to register an account will still be sent email confirmations when the order is placed, and when it is shipped out as well.